Covid-19 Update

Here is what we are doing to protect you and to protect others.

1.   Our office at 4445 Norfolk Street in Burnaby will continue to be closed to the public.  However, there is a confidential drop-box in the entrance lobby and the box is cleared daily. All completed permit application forms dropped off at our office will be processed within 24 hours and your permit mailed to you.

2.   If you are an existing permit holder, you can renew your permit online at  You will receive a renewal notice in the mail.

3.   If you have any questions or need assistance, please call our helpdesk for support – 604-718-7744 or toll free 1-888-718-7794.